Exchange/Returns & Refund Policy

Last Updated: September 22, 2026.

Zivtime always looks forward to providing quality products and a positive shopping experience. This Exchange/Returns & Refund Policy explains the conditions and procedures for returning or exchanging products purchased from our website.

Return

Return Eligibility

  • We accept returns for both defective and non-defective items.
  • Returned items must be in new and unused condition, with the original packaging, tags, accessories, and any other items included with the original order (except in the case of defective items). Items that have been worn, washed, altered, damaged, or used may not be eligible for a return.
  • Return requests must be submitted within 30 calendar days of the delivery date.

*A defective item means an item that has a manufacturing defect or does not function as described on the product page. Normal wear, accidental damage, misuse, or damage caused after delivery is not considered a item defect.

Exchanges

  • We accept exchanges under the same conditions as returns.
  • Exchange requests must also be made within the 30-day return window.
  • If the replacement item has a higher or lower price, we will inform you of the applicable price difference before processing the exchange. Any additional amount due must be paid before the exchange is processed, while any applicable difference in your favor will be refunded to your original payment method.

Return Method

  • Returns are accepted by mail only.
  • We do not support in-store or drop-off location returns.

Return Shipping Label

  • A prepaid return label will be provided, which you can download and print.
  • Zivtime provides a prepaid return shipping label for eligible returns, including both defective and non-defective items. No return shipping fee will be deducted from your refund.

Restocking Fee

  • We do not charge any restocking fees.

Return Inspection

Once your returned item arrives, we will inspect it. The inspection process for returned items will take approximately 1-2 business days, and you will receive a notification regarding the approval or rejection of the refund/shipment of replacement items.

How to Start a Return or Exchange

  1. Contact our support team at contact@zivtime.com with your order number, the item you wish to return, and the reason for the return, if the item is defective or damaged, please also provide clear photos showing the issue.
  2. We will send you a downloadable return label.
  3. Print and attach the label to your package and drop it off with the designated carrier.
  4. We will send you an email notification once we receive your returned package.

Unauthorized Returns
Please do not send a return package to us without first contacting our support team and receiving return instructions. If you return an item using a shipping method other than the return label provided by Zivtime without prior approval, Zivtime is not responsible for any return shipping costs, lost packages, or damage that may occur during transit.

Exchange Processing Time

Once your returned item arrives and passes inspection, approved exchanges are usually processed within 3-6 business days, subject to product availability.

Refund

Refund Processing Time

  • Once your returned item arrives and passes inspection, an approved refund will be processed within 6 business days after you are notified of the refund approval.
  • Refunds will be issued to your original payment method, and you will be notified when the refund is issued.

Refund amount and Currency

  • We will refund the amount actually paid for the returned item(s), as shown on the order invoice; Original shipping fees will only be refunded if the return is caused by an error on the part of Zivtime or the shipping carrier and the customer returns the entire order.
  • All refunds will be processed in USD.

Late or missing refunds (if any)
Once Zivtime processes your refund, the time it takes for the funds to appear in your account may vary depending on your payment provider, bank, or card issuer.

If you do not see the refund after the applicable processing time, please:

  1. Check your bank account or payment account.
  2. Contact your debit/credit card issuer or payment provider.
  3. Contact your bank if necessary.
  4. If you still cannot locate the refund, contact us at contact@zivtime.com

NEED HELP?

Contact us for questions regarding refunds and returns.

Zivtime

Address: 24 Woodcrest Dr, Old Bridge, New Jersey 08857, United States

Phone: +1 848-337-8689

Mail: contact@zivtime.com

Support Time: Monday to Friday/9 am to 9 pm Eastern Time (except holidays).