Exchange/Returns & Refund Policy

Zivtime always looks forward to providing our customers with good products and a happy shopping experience. The policy describes the information you need to know about returning/exchanging products.

Return

Return Eligibility

  • We accept returns for both defective and non-defective products.
  • Returned items must be in new condition, meaning they are unused and in their original packaging.
  • Returns must be initiated within 30 days of the delivery date.

Exchanges

  • We do accept product exchanges under the same conditions as returns.
  • Exchange requests must also be made within the 30-day return window.

Return Method

  • Returns are accepted by mail only.
  • We do not support in-store or drop-off location returns.

Return Shipping Label

  • A prepaid return label will be provided, which you can download and print.
  • There is no cost to you for the return shipping label. The prepaid return label fee will not be deducted from the refund.

Restocking Fee

  • We do not charge any restocking fees.

Retrun Inspection

Once the returned item arrives, we will inspect your returned item. The inspection process for returned items will take approximately 1–2 business days, and you will receive a notification regarding the approval or rejection of the refund/shipping of replacement items.

How to Start a Return or Exchange

  1. Contact our support team at contact@zivtime.com with your order number and reason for return, with images of the current item status.
  2. We will send you a downloadable return label.
  3. Print and attach the label to your package and drop it off with the designated carrier.
  4. Once we receive the returned item in new condition, we’ll process your refund or exchange.

We will send you an email notification once we receive your returned package.

Exchange Processing Time

Once your returned item is arrived and inspected, approved exchanges are usually processed within 3–6 business days, subject to product availability.

Refund

Refund Processing Time

  • Once the returned item arrives, we will inspect your returned item. If approved, your refund will be processed within 6 business days from the date the returned item arrives.
  • Refunds will be issued to your original payment method.

Refund amount and Currency

  • The refund amount will be equal to the item price on the invoice; paid shipping fees may be refunded if the return is due to an error by Zivtime or the shipping company.
  • All refunds will be processed in USD. The amount will automatically convert to your local currency if you used one.

Late or missing refund (if any)
If a refund is not received within 6 business days, please check in turn according to the instructions:

  1. Check your bank account
  2. Contact your debit/credit card issuer
  3. Contact your bank
  4. If you have done the above checks and still have not seen your refund, please contact us via email: contact@zivtime.com for instructions.

NEED HELP?

Contact us for questions regarding refunds and returns.

Zivtime

Address: 24 Woodcrest Dr, Old Bridge, New Jersey 08857, United States

Phone: +1 848-337-8689

Mail: contact@zivtime.com

Support Time: Monday to Friday/9 am to 9 pm Eastern Time (except holidays).