Warranty Policy

Last Updated: October 19, 2026.

This Warranty Policy explains the coverage available for our watches, what is excluded, and how to submit a warranty claim.

1. Warranty Period

All eligible Zivtime watches are covered by a 12-month limited warranty from the date of delivery.

This warranty covers qualifying manufacturing defects in the watch movement, 18K gold-plated finish, synthetic stone settings, and product assembly, subject to the terms and exclusions outlined below.

Proof of purchase may be required to verify the delivery date and warranty eligibility.

2. What Is Covered?

During the warranty period, Zivtime will review claims involving the following issues:

Watch Movement and Functionality

Manufacturing defects that cause the watch to stop functioning or operate incorrectly under normal use.

18K Gold-Plated Finish

Manufacturing defects in the plating process that cause abnormal or premature peeling or deterioration of the gold-plated finish.

Gold plating is a surface finish, not solid gold. Gradual fading or wear caused by regular use is not automatically considered a manufacturing defect.

Synthetic Stones and Settings

Manufacturing defects in the installation or setting of synthetic stones, including stones that become loose or detach because of a verified manufacturing defect.

Product Assembly

Manufacturing defects involving the watch’s construction, connections, or components that affect its intended function or structural integrity.

All claims are subject to assessment to determine whether the reported issue results from a manufacturing defect.

3. What Is Not Covered?

This warranty does not cover the following, unless otherwise required by applicable law:

Normal wear and tear resulting from everyday use.
Gradual fading, scratching, or wearing away of the gold-plated finish through regular use.
Damage caused by perfume, lotions, cosmetics, cleaning products, chemicals, sweat, moisture, or other environmental factors.
Scratches, dents, discoloration, or other cosmetic damage caused by everyday handling or external factors.
Damage caused by dropping, impact, crushing, bending, or other accidents.
Synthetic stones that are chipped, cracked, lost, or detached because of impact, improper handling, or normal wear and tear.
Damage resulting from misuse, neglect, improper storage, or failure to follow product care instructions.
Damage caused by unauthorized repairs, alterations, or modifications.
Battery depletion or replacement, unless expressly covered by the applicable product warranty.
Water damage caused by exposure beyond the product’s stated water-resistance rating or contrary to its instructions.
Lost or stolen products.
Defects or damage caused by repairs or modifications performed improperly by an unauthorized service provider.

A claim involving a missing stone, a change in plating appearance, or a malfunction will be assessed based on the circumstances and available evidence. The presence of damage alone does not determine whether the issue is covered.

4. How to Care for Your Zivtime Watch

Proper care can help preserve the appearance and functionality of your watch, especially its gold-plated finish and decorative stones.

We recommend that you:

Avoid direct contact with perfume, lotions, cosmetics, and cleaning chemicals.
Keep your watch away from excessive moisture and sweat.
Remove your watch before showering, swimming, exercising, or engaging in activities that may expose it to water or impact, unless the product specifications expressly permit such use.
Avoid dropping the watch or applying excessive pressure to its decorative stones.
Clean the watch gently with a soft, dry cloth.
Avoid abrasive cleaners, polishing compounds, and harsh chemicals.
Store your watch in a dry, protected place when it is not being worn.

Gold plating naturally experiences wear over time. Proper care can help preserve its appearance but cannot prevent all gradual wear.

Always follow the care instructions provided for your specific product.

5. How to Submit a Warranty Claim

If you believe your watch has a manufacturing defect covered by this policy, please follow these steps.

Step 1: Contact our support team

Email contact@zivtime.com with the subject line “Warranty Claim.”

Step 2: Provide your order details

Include the following information in your email:

Your order number or proof of purchase.
The name or model of your watch.
A description of the problem.
The date you first noticed the issue.
Clear photographs or a video showing the defect, where applicable.

For plating or stone-related issues, please include close-up photos of the affected area.

Step 3: Wait for review and instructions

Our support team will review your request and may contact you for additional information.

If the watch needs to be returned for inspection, we will provide return instructions. Please do not send the product back before receiving authorization from our support team.

Step 4: Receive a decision

After reviewing your claim and any necessary inspection results, we will notify you whether the issue qualifies for warranty coverage and explain the available resolution.

Submitting a claim does not automatically guarantee approval.

6. What Happens If Your Warranty Claim Is Approved?

If a claim is approved, Zivtime will provide an appropriate remedy in accordance with the applicable warranty and applicable law.

Depending on the nature of the defect and product availability, the remedy may include:

Repairing the affected component, where repair is available.
Replacing the watch with the same or an equivalent product.
Providing another appropriate remedy where required by applicable law or agreed upon by Zivtime and the customer.

The appropriate remedy will depend on the type of defect, whether repair is available, and whether a suitable replacement can be provided.

If the original product is unavailable, our support team will contact you to discuss an appropriate alternative or another available remedy.

7. Shipping and Warranty Costs

Please contact our support team before returning a watch for warranty inspection.

If your claim is approved, we will explain the applicable return shipping arrangements and any costs before the product is sent.

Shipping costs associated with an approved warranty claim will be handled in accordance with the applicable product warranty and applicable law.

Customers should not send products to Zivtime without first receiving return instructions.

8. Warranty Eligibility

To verify eligibility, Zivtime may request an order confirmation, receipt, or other reasonable proof of purchase.

Warranty coverage applies only to qualifying defects that occur within the applicable warranty period.

Zivtime reserves the right to assess each claim based on the information provided and the results of any necessary inspection. Claims involving damage caused by excluded circumstances will not qualify for coverage under this policy.

Nothing in this section limits any rights that cannot lawfully be restricted under applicable consumer protection laws.

9. Returns and Exchanges

This Warranty Policy is separate from Zivtime’s Return & Exchange Policy.

If your watch arrives damaged or defective, you may be eligible to request a return or exchange under our Return & Exchange Policy, subject to its eligibility requirements and deadlines.

For instructions on returning or exchanging an item, please refer to our Exchange/Returns & Refund Policy.

10. Consumer Rights

This warranty provides additional information about Zivtime’s warranty coverage. It does not exclude or limit any consumer rights or remedies that cannot lawfully be excluded or limited under applicable law.

Your legal rights may vary depending on your location and the circumstances of your purchase.

11. Contact Us

If you have questions about this Warranty Policy or need to submit a warranty claim, please contact us:

Email: contact@zivtime.com

Please include your order number and a description of the issue so that our support team can assist you.