Frequently Asked Questions
About Zivtime & Our Products
What is Zivtime?
Zivtime is an online store specializing in bracelet watches, classic watches, offering designs tailored for both everyday wear and formal occasions. We aim to provide a convenient shopping experience and helpful customer support.
What products does Zivtime offer?
Zivtime’s main product categories are jewelry-style watches for women and watches for men. You can explore our available products on the Shop page.
Where can I find product details?
Visit the product page for descriptions, specifications, features, and other available information. If you have additional questions, please contact us at contact@zivtime.com.
Do your products come with a warranty?
All eligible Zivtime watches are covered by a 12-month limited warranty from the date of delivery. For specific details, please refer to the Warranty Policy.
Orders & Payments
How do I place an order?
Browse our products, select the items you wish to purchase, add them to your cart, and follow the checkout instructions to complete your order.
Can I change or cancel my order after placing it?
Please contact us at contact@zivtime.com as soon as possible if you need to change or cancel an order within 24 hours after placing an order successfully (from the time you receive the order confirmation letter). Please refer to the Modify/Cancel Order page.
What payment methods do you accept?
Available payment methods are displayed during checkout: Paypal or Credit/Debit cards (Visa, MasterCard, American Express, or Discover). Please refer to the Payment Methods.
What currency will I be charged in?
All refunds are processed in US dollars (USD). Please check the checkout page for the currency used to charge your order.
What should I do if my payment fails or I don’t receive an order confirmation?
Check whether your payment was completed and review your email, including your spam or junk folder. If the issue persists, contact us at contact@zivtime.com for assistance.
Shipping & Delivery
Where do orders ship from?
Orders are shipped from the fulfillment location used by Zivtime. Please contact our support team if you need further information about your shipment.
Where does Zivtime ship?
Available shipping destinations are shown during checkout. International delivery availability may vary by destination.
How long does shipping take?
Orders generally require 2–3 business days for handling before shipment.
Estimated transit times are:
- United States: 5–7 business days.
- International destinations: 12–25 business days.
Including handling time, estimated total delivery is approximately 7–10 business days within the United States and 14–28 business days for international orders. These are estimates, not guaranteed delivery dates. Customs clearance, carrier delays, weather, and other factors may affect delivery.
How much does shipping cost?
Our standard shipping fees are:
- United States: $3.95 per order.
- International destinations: $19.95 per order.
Shipping fees are calculated per order rather than per item. Please check the final shipping charge at checkout.
How can I track my order?
Once your order ships, we will email you a tracking number and a link to the carrier’s tracking page. Tracking information may take 1–2 business days to update after the package is handed to the carrier.
What should I do if my order is delayed or missing?
If your order has not arrived within the estimated delivery timeframe, contact us at contact@zivtime.com.
If the tracking status says “Delivered” but you cannot find your package, check your mailbox, delivery area, parcel locker, and with household members, neighbors, or your building manager. If the package is still missing, contact our support team for assistance.
Will I have to pay customs duties or import taxes on international orders?
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country. They are the customer’s responsibility.
Returns & Exchanges
What is Zivtime’s return policy?
We accept returns of eligible defective and non-defective products. Return requests must be submitted within 30 calendar days of the delivery date.
Returned items must be new and unused, with their original packaging, tags, accessories, and all items included in the original order. Items that have been worn, washed, altered, damaged, or used beyond reasonable inspection may not qualify for a return.
For complete details, please visit our Exchange/Returns & Refund Policy.
Can I return an item if I change my mind?
Yes. We accept returns of eligible non-defective items, provided they meet our return conditions and the return request is submitted within 30 calendar days of delivery.
What qualifies as a defective product?
A defective product is one that has a manufacturing defect or does not function as described on its product page. Normal wear and tear, accidental damage, misuse, and damage occurring after delivery are not considered product defects.
What should I do if my item arrives damaged or defective?
Email contact@zivtime.com with your order number, a description of the issue, and clear photos showing the damage or defect. Our support team will provide instructions for your return.
How do I start a return or exchange?
Email contact@zivtime.com with your order number, the item you wish to return or exchange, and the reason for your request. If the item arrived damaged or defective, please include clear photos.
Our support team will review your request and provide a return shipping label and instructions when applicable. Please do not send items back before contacting us and receiving return instructions.
Do I have to pay for return shipping?
Zivtime provides a prepaid return shipping label for eligible returns, including defective and non-defective items. No return shipping label fee is deducted from your refund.
If you use a different shipping method without our prior approval, Zivtime is not responsible for the return shipping costs, lost packages, or damage during transit.
Can I return an item in person?
No. Returns are accepted by mail only. In-person and drop-off returns are not accepted.
Are there any restocking fees?
No. Zivtime does not charge restocking fees for eligible returns.
Can I exchange an item instead of returning it?
Yes. Exchanges are available for eligible items within the 30-day return window and are subject to product availability. The returned item must meet our return conditions.
What happens if the replacement item has a different price?
If the replacement item has a different price, our support team will inform you of the price difference before processing the exchange.
How long does an exchange take?
After we receive and inspect your returned item, approved exchanges are generally processed within 3–6 business days, subject to product availability.
Refunds
How long does a refund take?
After we receive and inspect your returned item, we will notify you whether the return is approved. If approved, your refund will be processed within 6 business days of the approval notification.
Your bank or payment provider may require additional time to post the refund to your account.
How will I receive my refund?
Approved refunds are issued to the original payment method used for the purchase. We will notify you when your refund has been processed.
How much will I be refunded?
Refunds are based on the amount actually paid for the returned item or items, as shown on your order invoice. All refunds are processed in US dollars (USD).
Are original shipping fees refundable?
Original shipping fees are refunded only when the return results from an error by Zivtime or the shipping carrier and the customer returns the entire order.
What should I do if my refund hasn’t appeared?
First, check your payment account. Then contact your card issuer or payment provider and your bank, as posting times may vary. If you still have not received your refund, email contact@zivtime.com for assistance.
Customer Support & Policies
How can I contact Zivtime customer support?
For questions about products, orders, shipping, returns, or refunds, email us at contact@zivtime.com.
Where can I find more information about your policies?
All important and necessary policies can be found in the footer of the page. Please read the policy you are interested in.